Qatar Airways is the state-owned flag carrier of Qatar, operating a hub-and-spoke network from Hamad International Airport in Doha to over 170 international destinations across six continents. The airline is a member of the Oneworld alliance and is consistently ranked as one of the world’s top airlines. Qatar Airways operates in Tanzania with a focus on its service to Dar es Salaam. The airline provides passenger and cargo services, connecting the country to its global network via its hub in Doha.

We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways, as a Senior Cargo Agent in our office in Dar Es Salaam, Tanzania.

The selected candidate will provide assistance in generating maximum cargo sales in order to meet or exceed the set revenue/tonnage target for stations and to provide customer service in sales and operational areas liaising with GHA at stations and HDQ.

Accountabilities

Assist to generate maximum revenue by visiting cargo agents, tele-sales and promotional activities.
Assist to deliver the highest standards of operations through monitoring of cargo build-up, load planning, monitoring of arrival and departure flights for cargo imports and exports landing.
Perform follow-up activities on any cargo irregularities and mishandling.
Arrange and deliver necessary cargo stationaries, forms and labels to GHA and appointed sales agent to have smooth handling and comply with regulations.
Assist customers with all information related to booking, forwarding, delivery, claims in liaison with GHA and HF to ensure a high quality of service is provided.
Maintain a close coordination between QR space Control and customer by ensuring their shipments are transferred, delivered on time and maximum priority is given to shipments.
Prepare the monthly marketing report for sales achieved at stations and hand over to the responsible person so as to capture information.
Coordinate with Customers/Cargo Claims Supervisor at HO and forward all necessary claim documents, handle discrepancies at stations and administrative issues related to stations.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

To be successful in this role, you must have:

Minimum of a High School Qualification
Working knowledge of DGR, AVI, Temperature Controlled Shipments, IATA and other Cargo related regulations
Knowledge of cargo sales
Fluency in written and spoken English
School supplies
You must be authorized to live and work lawfully in Tanzania.