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Partner Helpdesk Coordinator Vacancy at Airtel

Full Time

Website Airtel

Airtel Tanzania, the third-largest mobile operator in the country, offers a wide range of telecommunications services including mobile, broadband, and digital solutions.

Airtel Tanzania, the third-largest mobile operator in the country, offers a wide range of telecommunications services including mobile, broadband, and digital solutions. As of late 2024, the company was working with the Tanzanian government to expand its digital infrastructure, including the national fiber optic backbone. Airtel Tanzania customers can use the “One Network” service, which allows roaming at local rates in other countries where Airtel Africa operates. This service also extends to India, Bangladesh, and Sri Lanka.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Handling Partners queries

  • Handle all partner queries and resolve them accordingly.
  • Educate partners on process flow and update them on invoice status

Invoice Management

  • Receive all invoices
  • Check the completeness of invoices and return to partners if not completed
  • Scan & attach all Invoices along with supporting documents
  • Enter & Attach in Oracle
  • Match in the system and initiate approval
  • Monitor the progress of:
  1. non matched invoices and follow-up/ escalate with user/function head for timely approval
  2. invoices sent back to partners for details or clarifications but not received back
  3. Monitor Invoice approval through the dashboard & follow-up with the user / department head

Timely payment follow ups

  • Proactive & Reactive follow-up for release of payments
  • Escalate in case of delay

Qualifications
Educational Qualifications & Functional/Technical Skills

  • Bachelor’s Degree in Accounts or its equivalent
  • Functional knowledge of Accounting Operations
  • Functional knowledge of Finance Operations
  • Experience of using ERP AP Module

Relevant Experience (Type of experience and minimum number of years)

  • 2-year minimum experience in related job.
  • Computer hands-on experience with MS Office Suite

Other requirements (Behavioral Requirements)

  • Good team player
  • Attention to detail
  • Excellent Communication Skills
  • Be organized

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