Benter Group Limited is a Tanzanian technology company that provides scalable mobile technology solutions, such as Bulk SMS and USSD services. Based in Arusha, the company specializes in Value Added Service (VAS) and mobile money aggregation. A platform for sending SMS broadcasts to a wide audience. The company offers both numeric and branded alphanumeric Sender IDs.

The Call Center Agent role at Benter Group involves engaging with customers to provide exceptional service and support.

Key responsibilities include:

• Handling inbound and outbound calls to manage customer inquiries, resolve issues, and provide information about products or services.
• Offering customer support by assisting with concerns, troubleshooting problems, and ensuring customer satisfaction.
• Performing data entry and documentation by recording accurate information into databases and maintaining detailed records of interactions.
• Conducting follow-ups on customer inquiries that are not immediately resolved to ensure timely resolution.
• Adhering to company scripts and protocols to deliver consistent service.

Qualifications To be considered for the Call Center Agent position, candidates must meet the following requirements:

• A high school degree or equivalent.
• Experience working in a call center or customer-support role.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.

Application Process Interested candidates should send their CV to recruitment@bentergroup.co.tz.