Tanzania Commercial Bank (TCB), formerly known as TPB Bank Plc, is a Tanzanian government-owned commercial bank. It was established in 1925 and rebranded to its current name in July 2021. The Government of Tanzania is the majority shareholder, with minority stakes held by other public entities, including the Tanzania Posts Corporation and the Public Service Social Security Fund.

The Partnership Support Officer will support the management and coordination of strategic partnerships that drive the bank’s digital products, including loans, savings, insurance, and other innovative financial services. The officer will ensure seamless collaboration with partners, provide administrative and operational support, and follow up on partnership deliverables to enhance product uptake, customer experience, and revenue growth.

Key Responsibilities

Partnership Coordination & Support:

• Assist in monitoring partnership performance and ensuring compliance with contractual obligations.
• Act as a liaison between internal product teams and external partners to ensure smooth integration and operations.
• Track partner commitments, follow up on pending issues, and ensure timely resolution.

Operational & Administrative Support:

• Maintain an updated partnership database, dashboards, and performance trackers.
• Draft and review correspondence, reports, proposals, and MoUs related to digital financial products.
• Coordinate partnership-related meetings, workshops, and product launches, including preparing agendas, presentations, and minutes.
• Provide support in handling day-to-day partner requests and escalations.

Reporting & Monitoring:

• Collect and analyze data on partnership performance (customer adoption, transaction volumes, and revenue contribution).
• Prepare periodic performance reports and updates for management.
• Support product monitoring, evaluation, and reporting processes to measure impact and identify opportunities for growth.

Product & Relationship Support:

• Work closely with internal teams (Digital Banking, Product Development, Operations, and Marketing) to align partnership activities with business objectives.
• Support in managing partner relationships to ensure mutual benefit and sustainability.
• Provide insights on customer needs and market trends to improve digital product performance.

Qualifications, Skills & Experience

• Holder of Bachelor Degree in one of the following fields: Banking, Economics, Commerce or Business
• Administration, Accountancy or Finance, Entrepreneurship, Marketing, Statistics, Mathematics,
• Computer Science, or Information Technology, or equivalent qualifications from recognized institutions.
• Deep knowledge of cash management, collections, payments infrastructure, and digital banking technologies.
• Proven track record of leading teams and driving revenue growth.
• Strategic and commercial mindset.
• Strong understanding of financial products and regulatory environment.
• Excellent leadership and stakeholder management skills.
• Analytical and data-driven decision-making.
• Digital and innovation-oriented.
• Client-centric with strong communication skills.

Personal Attributes and Behavioral Competencies

• Ability to demonstrate Tanzania Commercial Bank core values:
• Customer Focus
• Trustworthy
• Creativity
• Teamwork
• Excellence
• Ability to prioritize work and meet deadlines.
• Ability to work quickly, accurately, and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense, and good humor.

Application Details

• The position will attract competitive salary packages and benefits.
• Applicants are invited to submit their resume via the following link: https://www.tcbbank.co.tz/careers.
• Applications via other methods will not be considered.
• Applicants need to fill their personal information, academic certificates, work experiences, and application letter.
• Other credentials will be submitted during the interview for authentic check and administrative measures.
  Tanzania Commercial Bank has a strong commitment to environmental, health, and safety management.
  Late applications will not be considered.

Shortlisted candidates may be subjected to any of the following: a security clearance; a competency assessment; and a physical capability assessment.