About World Vision

World Vision is a global Christian humanitarian, development, and advocacy organization dedicated to improving the lives of vulnerable children and their communities. It is one of the largest child-focused charities in the world, with over 33,000 staff members working in nearly 100 countries.

Finance Accelerating Savings Group Transformation (FAST): FAST loan is cashless, digital and paperless whereby a credit is provided as one loan to the whole group for them to lend out amongst their members based on their constitution.

Work reference no. 30/25

Position: Customer Service Officer

Responsibility: –

• Provides support to Business Centre(Branch) in day to day activities related to data entry in VFT MFB system,
• Provide satisfactory customer service.

Main tasks; –

• Ensure approval documents are in place for manual data entry,
  Supervise, Effects & Confirm Mobile change & ATM requests and registration at
  the Business Center
• Register the bank pay in slips and issue receipts to the respective clients
• Initiate payments, and submit to Finance
• Prepares all journals
• Acts as a member of the branch credit committee and branch delinquency ·
• Searches customers in Credit info to confirm if they are eligible to take loan.
• Initiate disbursement process at branch level and forward to credit department
• Leads the disbursement process, physically confirms clients during disbursement
  and reports any missing or problematic clients to central processing personnel
• Payments and Petty cash management
• Customer Service/Directs customers to respective officer or right channel
• Savings Mobilizations/Ensure KYC of saving accounts are approved by BCM

Education/Experience

• Degree or Diploma holder in Accounting, Finance, Microfinance or Business Administration
• Must have a clear understanding of data entry and technology
• Very good knowledge and comfort dealing with financial information
• Very good analytical & reporting skills
• Proficient in Microsoft Office application
• Be a good leader
• Very good communication and marketing skills (both written and verbal)
• About our working environment & organization culture.

VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.

VisionFund Tanzania Microfinance Bank takes our Safeguarding responsibilities seriously and is committed to providing an environment that is safe from harm or abuse for adults, including clients, as well as children. Candidates will undergo criminal record and background/ reference check prior to employment.

Female applicants are particularly encouraged to apply!!

Mode of Application:

Interested and suitably qualified individuals should;

Forward their application letter, attaching certified copies of their academic and professional certificates, detailed CV’s with three referees and National ID to vftHRstaff@vftz.co.tz

All applications should be addressed to;

The Chief Executive Officer,

VisionFund Tanzania Microfinance Bank Limited

P.O. Box 1546,

Arusha, TANZANIA.